{"id":3116,"date":"2026-01-09T08:45:48","date_gmt":"2026-01-09T08:45:48","guid":{"rendered":"https:\/\/docs.quantri.online\/?docs=users-guide\/core-modules\/ticket-ho-tro"},"modified":"2026-05-04T03:00:27","modified_gmt":"2026-05-04T03:00:27","slug":"ticket-ho-tro","status":"publish","type":"docs","link":"https:\/\/docs.quantri.online\/?docs=users-guide\/core-modules\/ticket-ho-tro","title":{"rendered":"Ticket h\u1ed7 tr\u1ee3"},"content":{"rendered":"\n<h4 class=\"wp-block-heading\">1. T\u1ed4NG QUAN<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Module Ticket H\u1ed7 tr\u1ee3 l\u00e0 k\u00eanh giao ti\u1ebfp n\u1ed9i b\u1ed9 d\u00f9ng \u0111\u1ec3 g\u1eedi c\u00e1c y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 x\u1eed l\u00fd c\u00f4ng vi\u1ec7c gi\u1eefa c\u00e1c ph\u00f2ng ban ho\u1eb7c t\u1eeb nh\u00e2n vi\u00ean l\u00ean c\u1ea5p qu\u1ea3n l\u00fd.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">2. T\u1ea0O Y\u00caU C\u1ea6U H\u1ed6 TR\u1ee2<\/h4>\n\n\n\n<h5 class=\"wp-block-heading\">B\u01b0\u1edbc 1: Truy c\u1eadp ch\u1ee9c n\u0103ng<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>V\u00e0o menu <strong>Quy tr\u00ecnh<\/strong> -&gt; <strong>Ticket H\u1ed7 tr\u1ee3<\/strong>.<\/li>\n\n\n\n<li>Ch\u1ecdn m\u1ee5c <strong>T\u1ea1o ticket<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\">B\u01b0\u1edbc 2: Nh\u1eadp &#8220;Th\u00f4ng tin y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3&#8221;<\/h5>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"394\" src=\"https:\/\/docs.quantri.online\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-09-151140-1024x394.png\" alt=\"\" class=\"wp-image-3121\" srcset=\"https:\/\/docs.quantri.online\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-09-151140-1024x394.png 1024w, https:\/\/docs.quantri.online\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-09-151140-300x116.png 300w, https:\/\/docs.quantri.online\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-09-151140-768x296.png 768w, https:\/\/docs.quantri.online\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-09-151140-1536x591.png 1536w, https:\/\/docs.quantri.online\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-09-151140-2048x789.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Khai b\u00e1o n\u1ed9i dung ch\u00ednh c\u1ee7a v\u1ea5n \u0111\u1ec1 c\u1ea7n x\u1eed l\u00fd.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Th\u00f4ng tin \u0111\u1ecbnh danh:<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>Nh\u00e2n vi\u00ean y\u00eau c\u1ea7u:<\/strong> H\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng hi\u1ec3n th\u1ecb t\u00ean ng\u01b0\u1eddi t\u1ea1o phi\u1ebfu (V\u00ed d\u1ee5: V\u00f5 Ho\u00e0ng H\u1ea3i &#8211; CNTT).<\/li>\n\n\n\n<li><strong>T\u00ecnh tr\u1ea1ng:<\/strong> Tr\u1ea1ng th\u00e1i phi\u1ebfu (M\u1eb7c \u0111\u1ecbnh l\u00e0 &#8220;M\u1edbi t\u1ea1o&#8221;).<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>N\u01a1i nh\u1eadn &amp; M\u1ee9c \u0111\u1ed9:<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>G\u1eedi t\u1edbi b\u1ed9 ph\u1eadn:<\/strong> Ch\u1ecdn ph\u00f2ng ban ch\u1ecbu tr\u00e1ch nhi\u1ec7m x\u1eed l\u00fd (V\u00ed d\u1ee5: IT, K\u1ebf to\u00e1n&#8230;).<\/li>\n\n\n\n<li><strong>G\u1eedi t\u1edbi nh\u00e2n vi\u00ean:<\/strong> C\u00f3 th\u1ec3 ch\u1ec9 \u0111\u00edch danh nh\u00e2n vi\u00ean x\u1eed l\u00fd (n\u1ebfu bi\u1ebft r\u00f5) ho\u1eb7c \u0111\u1ec3 tr\u1ed1ng \u0111\u1ec3 Tr\u01b0\u1edfng b\u1ed9 ph\u1eadn b\u00ean kia ph\u00e2n c\u00f4ng.<\/li>\n\n\n\n<li><strong>\u0110\u1ed9 \u01b0u ti\u00ean:<\/strong> Ch\u1ecdn m\u1ee9c \u0111\u1ed9 kh\u1ea9n c\u1ea5p (B\u00ecnh th\u01b0\u1eddng \/ X\u1eed l\u00fd g\u1ea5p) \u0111\u1ec3 ng\u01b0\u1eddi nh\u1eadn bi\u1ebft c\u00e1ch s\u1eafp x\u1ebfp c\u00f4ng vi\u1ec7c.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>N\u1ed9i dung chi ti\u1ebft:<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>Ti\u00eau \u0111\u1ec1 (*):<\/strong> T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn v\u1ea5n \u0111\u1ec1 (V\u00ed d\u1ee5: M\u00e1y in t\u1ea7ng 2 b\u1ecb k\u1eb9t gi\u1ea5y).<\/li>\n\n\n\n<li><strong>N\u1ed9i dung:<\/strong> M\u00f4 t\u1ea3 chi ti\u1ebft s\u1ef1 vi\u1ec7c. H\u1ed7 tr\u1ee3 so\u1ea1n th\u1ea3o v\u0103n b\u1ea3n \u0111\u1ea7y \u0111\u1ee7 (In \u0111\u1eadm, ch\u00e8n link, ch\u00e8n \u1ea3nh&#8230;).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\">B\u01b0\u1edbc 3: Nh\u1eadp &#8220;Th\u00f4ng tin li\u00ean quan&#8221;<\/h5>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"331\" src=\"https:\/\/docs.quantri.online\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-09-151208-1024x331.png\" alt=\"\" class=\"wp-image-3122\" srcset=\"https:\/\/docs.quantri.online\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-09-151208-1024x331.png 1024w, https:\/\/docs.quantri.online\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-09-151208-300x97.png 300w, https:\/\/docs.quantri.online\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-09-151208-768x248.png 768w, https:\/\/docs.quantri.online\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-09-151208-1536x496.png 1536w, https:\/\/docs.quantri.online\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-09-151208-2048x661.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">N\u1ebfu y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 li\u00ean quan \u0111\u1ebfn m\u1ed9t \u0111\u01a1n h\u00e0ng, s\u1ea3n ph\u1ea9m ho\u1eb7c h\u00f3a \u0111\u01a1n c\u1ee5 th\u1ec3, h\u00e3y \u0111i\u1ec1n th\u00f4ng tin t\u1ea1i \u0111\u00e2y \u0111\u1ec3 b\u1ed9 ph\u1eadn x\u1eed l\u00fd d\u1ec5 tra c\u1ee9u.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Li\u00ean k\u1ebft ch\u1ee9ng t\u1eeb:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Ch\u1ecdn lo\u1ea1i ch\u1ee9ng t\u1eeb -&gt; Nh\u1eadp t\u00ean -&gt; D\u00e1n \u0111\u01b0\u1eddng link (URL) v\u00e0o \u00f4 Link.<\/li>\n\n\n\n<li><em>M\u1eb9o:<\/em> H\u1ec7 th\u1ed1ng h\u1ed7 tr\u1ee3 t\u1ef1 \u0111\u1ed9ng ki\u1ec3m tra ch\u1ee9ng t\u1eeb n\u1ebfu b\u1ea1n paste \u0111\u00fang URL.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Th\u00f4ng tin nghi\u1ec7p v\u1ee5 (Th\u01b0\u1eddng d\u00f9ng cho K\u1ebf to\u00e1n\/Kho):<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>M\u00e3 s\u1ea3n ph\u1ea9m \/ Barcode:<\/strong> \u0110\u1ecbnh danh h\u00e0ng h\u00f3a b\u1ecb l\u1ed7i\/c\u1ea7n h\u1ed7 tr\u1ee3.<\/li>\n\n\n\n<li><strong>M\u00e3 kho \/ S\u1ed1 h\u00f3a \u0111\u01a1n \/ S\u1ed1 ti\u1ec1n:<\/strong> C\u00e1c th\u00f4ng tin t\u00e0i ch\u00ednh li\u00ean quan.<\/li>\n\n\n\n<li><strong>% BTL:<\/strong> T\u1ef7 l\u1ec7 b\u1ed3i th\u01b0\u1eddng\/b\u1ea3o h\u00e0nh (n\u1ebfu c\u00f3).<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\u0110\u00ednh k\u00e8m:<\/strong> t\u00e0i li\u1ec7u ho\u1eb7c ch\u1ee9ng t\u1eeb li\u00ean quan \u0111\u1ebfn y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">B\u01b0\u1edbc 4: Ho\u00e0n t\u1ea5t<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nh\u1ea5n n\u00fat <strong>L\u01b0u<\/strong> ho\u00e0n t\u1ea5t t\u1ea1o phi\u1ebfu.<\/li>\n\n\n\n<li>Xong khi ho\u00e0n t\u1ea5t, nh\u1ea5n n\u00fat <strong>&#8220;G\u1eedi y\u00eau c\u1ea7u&#8221;<\/strong> v\u00e0 \u0111\u1ee3i ti\u1ebfp nh\u1eadn.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">3. T\u1eea \u0110I\u1ec2N D\u1eee LI\u1ec6U (DATA DICTIONARY)<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Gi\u1ea3i th\u00edch \u00fd ngh\u0129a c\u00e1c tr\u01b0\u1eddng nh\u1eadp li\u1ec7u:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><td><strong>T\u00ean tr\u01b0\u1eddng<\/strong><\/td><td><strong>B\u1eaft bu\u1ed9c<\/strong><\/td><td><strong>M\u00f4 t\u1ea3 &amp; H\u01b0\u1edbng d\u1eabn nh\u1eadp li\u1ec7u<\/strong><\/td><\/tr><\/thead><tbody><tr><td><strong>G\u1eedi t\u1edbi b\u1ed9 ph\u1eadn<\/strong><\/td><td><\/td><td>Ch\u1ecdn ph\u00f2ng ban ti\u1ebfp nh\u1eadn y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3. N\u1ebfu ch\u1ecdn sai, ticket c\u00f3 th\u1ec3 b\u1ecb chuy\u1ec3n tr\u1ea3 ho\u1eb7c ch\u1eadm x\u1eed l\u00fd.<\/td><\/tr><tr><td><strong>Ti\u00eau \u0111\u1ec1<\/strong><\/td><td>C\u00f3<\/td><td>Ti\u00eau \u0111\u1ec1 ticket. N\u00ean \u0111\u1eb7t r\u00f5 r\u00e0ng, bao g\u1ed3m [Lo\u1ea1i y\u00eau c\u1ea7u] + [V\u1ea5n \u0111\u1ec1].<\/td><\/tr><tr><td><strong>\u0110\u1ed9 \u01b0u ti\u00ean<\/strong><\/td><td><\/td><td><em>B\u00ecnh th\u01b0\u1eddng<\/em>: X\u1eed l\u00fd theo quy \u0111\u1ecbnh (SLA). <br><em>G\u1ea5p<\/em>: C\u1ea7n x\u1eed l\u00fd ngay l\u1eadp t\u1ee9c.<\/td><\/tr><tr><td><strong>G\u1eedi t\u1edbi nh\u00e2n vi\u00ean<\/strong><\/td><td><\/td><td>Ch\u1ecdn ng\u01b0\u1eddi s\u1ebd ti\u1ebfp nh\u1eadn v\u00e0 tr\u1ef1c ti\u1ebfp h\u1ed7 tr\u1ee3 v\u1ea5n \u0111\u1ec1 c\u1ee7a b\u1ea1n.<\/td><\/tr><tr><td><strong>M\u00e3 SP \/ H\u00f3a \u0111\u01a1n<\/strong><\/td><td><\/td><td>C\u00e1c tr\u01b0\u1eddng tham chi\u1ebfu gi\u00fap b\u1ed9 ph\u1eadn K\u1ebf to\u00e1n\/Kho kh\u00f4ng ph\u1ea3i h\u1ecfi l\u1ea1i th\u00f4ng tin.<\/td><\/tr><tr><td><strong>File \u0111\u00ednh k\u00e8m<\/strong><\/td><td><\/td><td>Ch\u1ee9ng t\u1eeb \u0111\u00ednh k\u00e8m<\/td><\/tr><\/tbody><\/table><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>1. T\u1ed4NG QUAN Module Ticket H\u1ed7 tr\u1ee3 l\u00e0 k\u00eanh giao ti\u1ebfp n\u1ed9i b\u1ed9 d\u00f9ng \u0111\u1ec3 g\u1eedi c\u00e1c y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 x\u1eed l\u00fd c\u00f4ng vi\u1ec7c gi\u1eefa c\u00e1c ph\u00f2ng ban ho\u1eb7c t\u1eeb nh\u00e2n vi\u00ean l\u00ean c\u1ea5p qu\u1ea3n l\u00fd. 2. T\u1ea0O Y\u00caU C\u1ea6U H\u1ed6 TR\u1ee2 B\u01b0\u1edbc 1: Truy c\u1eadp ch\u1ee9c n\u0103ng B\u01b0\u1edbc 2: Nh\u1eadp &#8220;Th\u00f4ng tin y\u00eau [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":305,"menu_order":11,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-3116","docs","type-docs","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/docs.quantri.online\/index.php?rest_route=\/wp\/v2\/docs\/3116","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/docs.quantri.online\/index.php?rest_route=\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/docs.quantri.online\/index.php?rest_route=\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/docs.quantri.online\/index.php?rest_route=\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/docs.quantri.online\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3116"}],"version-history":[{"count":9,"href":"https:\/\/docs.quantri.online\/index.php?rest_route=\/wp\/v2\/docs\/3116\/revisions"}],"predecessor-version":[{"id":3201,"href":"https:\/\/docs.quantri.online\/index.php?rest_route=\/wp\/v2\/docs\/3116\/revisions\/3201"}],"up":[{"embeddable":true,"href":"https:\/\/docs.quantri.online\/index.php?rest_route=\/wp\/v2\/docs\/305"}],"wp:attachment":[{"href":"https:\/\/docs.quantri.online\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3116"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/docs.quantri.online\/index.php?rest_route=%2Fwp%2Fv2%2Fdoc_tag&post=3116"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}