{"id":3234,"date":"2026-05-04T03:00:46","date_gmt":"2026-05-04T03:00:46","guid":{"rendered":"https:\/\/docs.quantri.online\/?docs=users-guide\/core-modules\/bm_contact_customers"},"modified":"2026-05-23T06:28:56","modified_gmt":"2026-05-23T06:28:56","slug":"bm_contact_customers","status":"publish","type":"docs","link":"https:\/\/docs.quantri.online\/?docs=users-guide\/core-modules\/bm_contact_customers","title":{"rendered":"Li\u00ean h\u1ec7 kh\u00e1ch h\u00e0ng"},"content":{"rendered":"\n<h4 id=\"block-b0b11d07-8847-4feb-b9ae-312ae5174091\" class=\"wp-block-heading\">1. T\u1ed4NG QUAN<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"block-0e4763af-2b65-4c29-9036-4902c3a36653\">Module <strong>Li\u00ean h\u1ec7 kh\u00e1ch h\u00e0ng<\/strong> l\u00e0 c\u1ed5ng ti\u1ebfp nh\u1eadn th\u00f4ng tin \u0111\u1ea7u v\u00e0o cho b\u1ed9 ph\u1eadn D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 K\u1ef9 thu\u1eadt. \u0110\u00e2y l\u00e0 n\u01a1i ghi nh\u1eadn m\u1ecdi t\u01b0\u01a1ng t\u00e1c, y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 t\u1eeb kh\u00e1ch h\u00e0ng \u0111\u1ec3 chuy\u1ec3n ti\u1ebfp th\u00e0nh c\u00e1c l\u1ec7nh l\u00e0m vi\u1ec7c c\u1ee5 th\u1ec3.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"block-7dae6fd3-eaf7-44e5-a779-de520c5cc4c7\"><strong>M\u1ee5c \u0111\u00edch:<\/strong><\/p>\n\n\n\n<ul id=\"block-413d8dbf-6ea6-4f8a-bc15-bb6edbdca9ea\" class=\"wp-block-list\">\n<li><strong>Ti\u1ebfp nh\u1eadn y\u00eau c\u1ea7u \u0111a k\u00eanh:<\/strong> T\u1eadp trung c\u00e1c y\u00eau c\u1ea7u t\u1eeb Zalo OA, \u0110i\u1ec7n tho\u1ea1i, Tr\u1ef1c ti\u1ebfp v\u00e0o m\u1ed9t h\u1ec7 th\u1ed1ng duy nh\u1ea5t.<\/li>\n\n\n\n<li><strong>Ph\u00e2n lo\u1ea1i v\u00e0 \u0111i\u1ec1u ph\u1ed1i:<\/strong> X\u00e1c \u0111\u1ecbnh r\u00f5 lo\u1ea1i y\u00eau c\u1ea7u (Thay m\u1ef1c, C\u00e0i \u0111\u1eb7t, S\u1eeda ch\u1eefa&#8230;) \u0111\u1ec3 giao cho \u0111\u00fang T\u1ed5 k\u1ef9 thu\u1eadt ho\u1eb7c Nh\u00e2n vi\u00ean ph\u1ee5 tr\u00e1ch.<\/li>\n\n\n\n<li><strong>Ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng:<\/strong> Theo d\u00f5i th\u1eddi gian ti\u1ebfp nh\u1eadn \u0111\u1ebfn khi ho\u00e0n t\u1ea5t x\u1eed l\u00fd.<\/li>\n\n\n\n<li><strong>L\u01b0u tr\u1eef l\u1ecbch s\u1eed:<\/strong> Gi\u00fap tra c\u1ee9u l\u1ea1i l\u1ecbch s\u1eed h\u01b0 h\u1ecfng, thay th\u1ebf linh ki\u1ec7n c\u1ee7a t\u1eebng kh\u00e1ch h\u00e0ng\/h\u1ee3p \u0111\u1ed3ng.<\/li>\n<\/ul>\n\n\n\n<h4 id=\"block-03b8bcfd-8f61-4a2a-bd9c-caf8c9b1d202\" class=\"wp-block-heading\">2. GIAO DI\u1ec6N DANH S\u00c1CH LI\u00caN H\u1ec6 KH\u00c1CH H\u00c0NG<\/h4>\n\n\n\n<h5 id=\"block-a4a3f9d1-4516-4a1b-86a4-c82710ac3dbe\" class=\"wp-block-heading\">2.1. B\u1ed9 l\u1ecdc t\u00ecm ki\u1ebfm (Filter)<\/h5>\n\n\n\n<ul id=\"block-2e53b27a-20aa-4613-aafb-bc07cb268bbf\" class=\"wp-block-list\">\n<li><strong>Tr\u1ea1ng th\u00e1i:<\/strong> L\u1ecdc c\u00e1c phi\u1ebfu &#8220;\u0110ang x\u1eed l\u00fd&#8221; ho\u1eb7c &#8220;Ch\u01b0a chuy\u1ec3n k\u1ef9 thu\u1eadt&#8221; \u0111\u1ec3 \u0111\u00f4n \u0111\u1ed1c, tr\u00e1nh b\u1ecf s\u00f3t y\u00eau c\u1ea7u.<\/li>\n\n\n\n<li><strong>Khu v\u1ef1c &amp; T\u1ed5 k\u1ef9 thu\u1eadt:<\/strong> L\u1ecdc theo \u0111\u1ecba l\u00fd (VD: TP.HCM) ho\u1eb7c \u0111\u1ed9i nh\u00f3m \u0111\u1ec3 c\u00e2n \u0111\u1ed1i kh\u1ed1i l\u01b0\u1ee3ng vi\u1ec7c l\u00e0m.<\/li>\n\n\n\n<li><strong>Kh\u00e1ch h\u00e0ng \/ S\u0110T \/ H\u1ee3p \u0111\u1ed3ng:<\/strong> Tra c\u1ee9u nhanh l\u1ecbch s\u1eed khi kh\u00e1ch h\u00e0ng g\u1ecdi l\u1ea1i ph\u00e0n n\u00e0n ho\u1eb7c h\u1ecfi ti\u1ebfn \u0111\u1ed9.<\/li>\n\n\n\n<li><strong>Lo\u1ea1i y\u00eau c\u1ea7u d\u1ecbch v\u1ee5:<\/strong> Ph\u00e2n lo\u1ea1i nhanh c\u00e1c vi\u1ec7c c\u1ea7n v\u1eadt t\u01b0 (Thay m\u1ef1c) v\u00e0 vi\u1ec7c c\u1ea7n k\u1ef9 n\u0103ng m\u1ec1m (C\u00e0i \u0111\u1eb7t, H\u01b0\u1edbng d\u1eabn).<\/li>\n\n\n\n<li><strong>Ng\u01b0\u1eddi \u0111\u01b0\u1ee3c giao (Giao cho):<\/strong> Ki\u1ec3m tra kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c c\u1ee7a t\u1eebng k\u1ef9 thu\u1eadt vi\u00ean trong ng\u00e0y.<\/li>\n<\/ul>\n\n\n\n<h5 id=\"block-ade67a16-cba6-4d1c-8e2b-1632d9e0a147\" class=\"wp-block-heading\">2.2. B\u1ea3ng d\u1eef li\u1ec7u (Data Grid)<\/h5>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><td><strong>T\u00ean tr\u01b0\u1eddng<\/strong><\/td><td><strong>M\u00f4 t\u1ea3 &amp; H\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng<\/strong><\/td><\/tr><\/thead><tbody><tr><td><strong>T\u00ean (M\u00e3 phi\u1ebfu)<\/strong><\/td><td>M\u00e3 \u0111\u1ecbnh danh duy nh\u1ea5t (VD: LHKH-251115-06). D\u00f9ng \u0111\u1ec3 giao ti\u1ebfp n\u1ed9i b\u1ed9 gi\u1eefa Admin v\u00e0 K\u1ef9 thu\u1eadt.<\/td><\/tr><tr><td><strong>Tr\u1ea1ng th\u00e1i<\/strong><\/td><td>T\u00ecnh tr\u1ea1ng hi\u1ec7n t\u1ea1i c\u1ee7a y\u00eau c\u1ea7u.<br>&#8211; <em>\u0110\u00e3 chuy\u1ec3n k\u1ef9 thu\u1eadt:<\/em> \u0110\u00e3 giao vi\u1ec7c, k\u1ef9 thu\u1eadt \u0111ang \u0111i.<br>&#8211; <em>Ho\u00e0n t\u1ea5t:<\/em> \u0110\u00e3 x\u1eed l\u00fd xong, \u0111\u00f3ng phi\u1ebfu.<\/td><\/tr><tr><td><strong>Kh\u00e1ch h\u00e0ng<\/strong><\/td><td>T\u00ean \u0111\u01a1n v\u1ecb y\u00eau c\u1ea7u. Click v\u00e0o \u0111\u1ec3 xem h\u1ed3 s\u01a1 kh\u00e1ch h\u00e0ng \u0111\u1ea7y \u0111\u1ee7.<\/td><\/tr><tr><td><strong>Ng\u00e0y li\u00ean h\u1ec7<\/strong><\/td><td>Th\u1eddi gian ti\u1ebfp nh\u1eadn v\u00e0 khung gi\u1edd h\u1eb9n x\u1eed l\u00fd. Admin c\u1ea7n ch\u00fa \u00fd tr\u01b0\u1eddng n\u00e0y \u0111\u1ec3 tr\u00e1nh tr\u1ec5 h\u1eb9n.<\/td><\/tr><tr><td><strong>Lo\u1ea1i y\u00eau c\u1ea7u DV<\/strong><\/td><td>Ph\u00e2n lo\u1ea1i nghi\u1ec7p v\u1ee5 ch\u00ednh (Thay m\u1ef1c, S\u1eeda ch\u1eefa&#8230;). Gi\u00fap k\u1ef9 thu\u1eadt vi\u00ean chu\u1ea9n b\u1ecb \u0111\u1ed3 ngh\u1ec1 ph\u00f9 h\u1ee3p tr\u01b0\u1edbc khi \u0111i.<\/td><\/tr><tr><td><strong>V\u1ec1 vi\u1ec7c<\/strong><\/td><td>Ti\u00eau \u0111\u1ec1 t\u00f3m t\u1eaft (VD: Thay m\u1ef1c m\u00e1y in, C\u00e0i driver).<\/td><\/tr><tr><td><strong>M\u00f4 t\u1ea3<\/strong><\/td><td><strong>Quan tr\u1ecdng:<\/strong> Chi ti\u1ebft n\u1ed9i dung (Model m\u00e1y, m\u00e3 l\u1ed7i, ph\u00f2ng ban c\u1ee5 th\u1ec3). V\u00ed d\u1ee5: <em>&#8220;M\u00e1y 4545 thay m\u1ef1c ph\u00f2ng Sinh Qu\u1ea3n&#8221;<\/em>.<\/td><\/tr><tr><td><strong>Giao cho<\/strong><\/td><td>T\u00ean k\u1ef9 thu\u1eadt vi\u00ean ch\u1ecbu tr\u00e1ch nhi\u1ec7m ch\u00ednh.<\/td><\/tr><tr><td><strong>H\u00ecnh th\u1ee9c LH<\/strong><\/td><td>Ngu\u1ed3n ti\u1ebfp nh\u1eadn (Nh\u1eafn tin Zalo OA, G\u1ecdi \u0111i\u1ec7n&#8230;).<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h4 id=\"block-6a0ddcf4-38bf-47f3-a289-d6a1bdc87c93\" class=\"wp-block-heading\">3. QUY TR\u00ccNH: T\u1ea0O M\u1edaI LI\u00caN H\u1ec6 KH\u00c1CH H\u00c0NG<\/h4>\n\n\n\n<h5 id=\"block-b5af3829-a124-442a-90a5-a1ab87ae3569\" class=\"wp-block-heading\">B\u01b0\u1edbc 1: Truy c\u1eadp<\/h5>\n\n\n\n<ol start=\"1\" id=\"block-da1c7c0a-11dd-4cb9-b2d1-9931d64f8f79\" class=\"wp-block-list\">\n<li>V\u00e0o menu <strong>Li\u00ean h\u1ec7 kh\u00e1ch h\u00e0ng<\/strong>.<\/li>\n\n\n\n<li>Nh\u1ea5n <strong>T\u1ea1o <\/strong><strong>Li\u00ean h\u1ec7 kh\u00e1ch h\u00e0ng<\/strong> .<\/li>\n<\/ol>\n\n\n\n<h5 id=\"block-c502277d-7be1-4e74-9367-c96e0451852b\" class=\"wp-block-heading\">B\u01b0\u1edbc 2: Nh\u1eadp \u201cTh\u00f4ng tin kh\u00e1ch h\u00e0ng &amp; Y\u00eau c\u1ea7u\u201d (C\u1ed9t b\u00ean tr\u00e1i)<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"block-ad4f3fb0-1769-4536-81fb-416cdccff7f2\">\u0110\u00e2y l\u00e0 c\u00e1c th\u00f4ng tin x\u00e1c \u0111\u1ecbnh &#8220;Ai \u0111ang c\u1ea7n h\u1ed7 tr\u1ee3?&#8221; v\u00e0 &#8220;H\u1ecd b\u1ecb v\u1ea5n \u0111\u1ec1 g\u00ec?&#8221;.<\/p>\n\n\n\n<ul id=\"block-6ad293a8-402c-4b20-89c4-4cea8491aa7a\" class=\"wp-block-list\">\n<li><strong>Kh\u00e1ch h\u00e0ng (*):<\/strong> Ch\u1ecdn kh\u00e1ch h\u00e0ng t\u1eeb danh s\u00e1ch. N\u1ebfu l\u00e0 kh\u00e1ch m\u1edbi, c\u1ea7n t\u1ea1o h\u1ed3 s\u01a1 kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc.<\/li>\n\n\n\n<li><strong>Li\u00ean h\u1ec7 &amp; S\u0110T:<\/strong> Nh\u1eadp ng\u01b0\u1eddi \u0111\u1ea1i di\u1ec7n t\u1ea1i hi\u1ec7n tr\u01b0\u1eddng (VD: Ch\u1ecb Lan k\u1ebf to\u00e1n) \u0111\u1ec3 k\u1ef9 thu\u1eadt vi\u00ean li\u00ean l\u1ea1c khi \u0111\u1ebfn n\u01a1i.<\/li>\n\n\n\n<li><strong>\u0110\u1ecba ch\u1ec9 li\u00ean h\u1ec7:<\/strong> \u0110\u1ecba \u0111i\u1ec3m c\u1ee5 th\u1ec3 \u0111\u1eb7t m\u00e1y (VD: L\u1ea7u 3, Ph\u00f2ng Marketing&#8230;).<\/li>\n\n\n\n<li><strong>Lo\u1ea1i y\u00eau c\u1ea7u d\u1ecbch v\u1ee5 (*):<\/strong> Ch\u1ecdn \u0111\u00fang lo\u1ea1i \u0111\u1ec3 h\u1ec7 th\u1ed1ng b\u00e1o c\u00e1o ch\u00ednh x\u00e1c (VD: Ch\u1ecdn &#8220;Thay m\u1ef1c&#8221; \u0111\u1ec3 kho xu\u1ea5t m\u1ef1c).<\/li>\n\n\n\n<li><strong>V\u1ec1 vi\u1ec7c (*):<\/strong> Nh\u1eadp ti\u00eau \u0111\u1ec1 ng\u1eafn g\u1ecdn.<\/li>\n\n\n\n<li><strong>M\u00f4 t\u1ea3:<\/strong> Ghi ch\u00e9p chi ti\u1ebft t\u00ecnh tr\u1ea1ng m\u00e1y. <strong>L\u01b0u \u00fd:<\/strong> N\u00ean ghi r\u00f5 Model m\u00e1y (VD: Ricoh 5002) v\u00e0 hi\u1ec7n t\u01b0\u1ee3ng (VD: K\u1eb9t gi\u1ea5y khay 2) \u0111\u1ec3 k\u1ef9 thu\u1eadt mang \u0111\u00fang linh ki\u1ec7n.<\/li>\n\n\n\n<li><strong>File \u0111\u00ednh k\u00e8m:<\/strong> Ch\u1ee5p \u1ea3nh m\u00e0n h\u00ecnh l\u1ed7i ho\u1eb7c phi\u1ebfu b\u00e1o l\u1ed7i g\u1eedi t\u1eeb Zalo t\u1ea3i l\u00ean \u0111\u00e2y l\u00e0m b\u1eb1ng ch\u1ee9ng.<\/li>\n<\/ul>\n\n\n\n<h5 id=\"block-e760dfcd-aa22-40e8-a61c-23b7011ec102\" class=\"wp-block-heading\">B\u01b0\u1edbc 3: Nh\u1eadp \u201cTh\u00f4ng tin \u0111i\u1ec1u ph\u1ed1i\u201d (C\u1ed9t b\u00ean ph\u1ea3i)<\/h5>\n\n\n\n<ul id=\"block-7849ca5a-c70c-44f1-95cc-cb28a419d199\" class=\"wp-block-list\">\n<li><strong>Ng\u00e0y li\u00ean h\u1ec7 (*):<\/strong> Ch\u1ecdn ng\u00e0y v\u00e0 <strong>khung gi\u1edd<\/strong> (VD: 08:00 &#8211; 09:00). \u0110\u00e2y l\u00e0 h\u1ea1n m\u1ee9c th\u1eddi gian (Deadline) k\u1ef9 thu\u1eadt ph\u1ea3i c\u00f3 m\u1eb7t ho\u1eb7c ho\u00e0n th\u00e0nh.<\/li>\n\n\n\n<li><strong>H\u00ecnh th\u1ee9c li\u00ean h\u1ec7 \/ S\u1eed d\u1ee5ng c\u00f4ng c\u1ee5:<\/strong> Ch\u1ecdn ngu\u1ed3n (VD: Nh\u1eafn tin \/ Zalo OA) \u0111\u1ec3 bi\u1ebft k\u00eanh ph\u1ea3n h\u1ed3i l\u1ea1i cho kh\u00e1ch.<\/li>\n\n\n\n<li><strong>Khu v\u1ef1c &amp; T\u1ed5 k\u1ef9 thu\u1eadt:<\/strong> Ch\u1ecdn v\u00f9ng \u0111\u1ecba l\u00fd v\u00e0 nh\u00f3m chuy\u00ean m\u00f4n \u0111\u1ec3 l\u1ecdc nh\u00e2n s\u1ef1 ph\u00f9 h\u1ee3p.<\/li>\n\n\n\n<li><strong>H\u1ee3p \u0111\u1ed3ng:<\/strong> Link v\u1edbi h\u1ee3p \u0111\u1ed3ng b\u1ea3o tr\u00ec\/thu\u00ea m\u00e1y (n\u1ebfu c\u00f3) \u0111\u1ec3 ki\u1ec3m tra quy\u1ec1n l\u1ee3i kh\u00e1ch h\u00e0ng (Mi\u1ec5n ph\u00ed hay t\u00ednh ph\u00ed).<\/li>\n\n\n\n<li><strong>Giao cho (*):<\/strong> Ch\u1ec9 \u0111\u1ecbnh \u0111\u00edch danh K\u1ef9 thu\u1eadt vi\u00ean (VD: V\u00f5 Ho\u00e0ng H\u1ea3i). Ng\u01b0\u1eddi n\u00e0y s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o tr\u00ean \u1ee9ng d\u1ee5ng c\u1ee7a h\u1ecd.<\/li>\n<\/ul>\n\n\n\n<h5 id=\"block-bea169a0-b497-4528-9fd6-3c398ec5d68a\" class=\"wp-block-heading\">B\u01b0\u1edbc 4: Ho\u00e0n t\u1ea5t<\/h5>\n\n\n\n<ul id=\"block-1e0974d6-4a2f-465e-b087-91a82bded098\" class=\"wp-block-list\">\n<li>Ki\u1ec3m tra l\u1ea1i c\u00e1c th\u00f4ng tin b\u1eaft bu\u1ed9c.<\/li>\n\n\n\n<li>Nh\u1ea5n n\u00fat <strong>L\u01b0u<\/strong> (M\u00e0u xanh) \u0111\u1ec3 t\u1ea1o phi\u1ebfu v\u00e0 h\u1ec7 th\u1ed1ng s\u1ebd g\u1eedi l\u1ec7nh \u0111i.<\/li>\n<\/ul>\n\n\n\n<h4 id=\"block-8c3c4041-d7e9-42d1-8001-21350dcdefb5\" class=\"wp-block-heading\">4. T\u1eea \u0110I\u1ec2N D\u1eee LI\u1ec6U (DATA DICTIONARY)<\/h4>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><td><strong>T\u00ean tr\u01b0\u1eddng<\/strong><\/td><td><strong>B\u1eaft bu\u1ed9c<\/strong><\/td><td><strong>M\u00f4 t\u1ea3 &amp; H\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng<\/strong><\/td><\/tr><\/thead><tbody><tr><td><strong>Kh\u00e1ch h\u00e0ng<\/strong><\/td><td><strong>C\u00f3<\/strong><\/td><td>\u0110\u01a1n v\u1ecb s\u1edf h\u1eefu thi\u1ebft b\u1ecb ho\u1eb7c s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5. D\u1eef li\u1ec7u l\u1ea5y t\u1eeb CRM.<\/td><\/tr><tr><td><strong>Ng\u00e0y li\u00ean h\u1ec7<\/strong><\/td><td><strong>C\u00f3<\/strong><\/td><td>Th\u1eddi \u0111i\u1ec3m ti\u1ebfp nh\u1eadn y\u00eau c\u1ea7u. \u0110\u1ecbnh d\u1ea1ng: dd-mm-yyyy hh:mm. Quan tr\u1ecdng \u0111\u1ec3 t\u00ednh KPI ph\u1ea3n h\u1ed3i.<\/td><\/tr><tr><td><strong>Lo\u1ea1i y\u00eau c\u1ea7u DV<\/strong><\/td><td><strong>C\u00f3<\/strong><\/td><td>Ph\u00e2n lo\u1ea1i b\u1ea3n ch\u1ea5t c\u00f4ng vi\u1ec7c: <em>Thay m\u1ef1c, C\u00e0i \u0111\u1eb7t, S\u1eeda ch\u1eefa, Giao d\u1ecbch, B\u1ea3o tr\u00ec<\/em>.<\/td><\/tr><tr><td><strong>V\u1ec1 vi\u1ec7c<\/strong><\/td><td><strong>C\u00f3<\/strong><\/td><td>Ti\u00eau \u0111\u1ec1 c\u00f4ng vi\u1ec7c. Hi\u1ec3n th\u1ecb \u0111\u1ea7u ti\u00ean tr\u00ean th\u00f4ng b\u00e1o app c\u1ee7a k\u1ef9 thu\u1eadt vi\u00ean.<\/td><\/tr><tr><td><strong>M\u00f4 t\u1ea3<\/strong><\/td><td>Kh\u00f4ng<\/td><td>Chi ti\u1ebft k\u1ef9 thu\u1eadt: Model m\u00e1y, v\u1ecb tr\u00ed l\u1eafp \u0111\u1eb7t, m\u00e3 l\u1ed7i, y\u00eau c\u1ea7u \u0111\u1eb7c bi\u1ec7t c\u1ee7a kh\u00e1ch.<\/td><\/tr><tr><td><strong>Giao cho<\/strong><\/td><td><strong>C\u00f3<\/strong><\/td><td>Nh\u00e2n s\u1ef1 th\u1ef1c hi\u1ec7n. \u1ea2nh h\u01b0\u1edfng \u0111\u1ebfn vi\u1ec7c t\u00ednh l\u01b0\u01a1ng\/KPI cho nh\u00e2n vi\u00ean \u0111\u00f3.<\/td><\/tr><tr><td><strong>H\u1ee3p \u0111\u1ed3ng<\/strong><\/td><td>Kh\u00f4ng<\/td><td>M\u00e3 h\u1ee3p \u0111\u1ed3ng li\u00ean quan. D\u00f9ng \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh chi ph\u00ed (t\u00ednh ph\u00ed d\u1ecbch v\u1ee5 hay n\u1eb1m trong g\u00f3i b\u1ea3o h\u00e0nh).<\/td><\/tr><tr><td><strong>Khu v\u1ef1c<\/strong><\/td><td>Kh\u00f4ng<\/td><td>V\u00f9ng \u0111\u1ecba l\u00fd (Qu\u1eadn\/Huy\u1ec7n\/T\u1ec9nh). Gi\u00fap Admin \u0111i\u1ec1u ph\u1ed1i k\u1ef9 thu\u1eadt \u0111ang \u1edf g\u1ea7n \u0111\u00f3 nh\u1ea5t \u0111\u1ec3 ti\u1ebft ki\u1ec7m x\u0103ng xe\/th\u1eddi gian.<\/td><\/tr><tr><td><strong>H\u00ecnh th\u1ee9c LH<\/strong><\/td><td>Kh\u00f4ng<\/td><td>C\u00e1ch kh\u00e1ch h\u00e0ng t\u00ecm \u0111\u1ebfn (Zalo, Web, Hotline). D\u00f9ng \u0111\u1ec3 th\u1ed1ng k\u00ea hi\u1ec7u qu\u1ea3 c\u00e1c k\u00eanh CSKH.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">5. KPI LI\u00caN H\u1ec6 KH\u00c1CH H\u00c0NG<\/h4>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>5.1. Li\u00ean h\u1ec7 KH t\u1eeb Call Center<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">Quy tr\u00ecnh: Call Center t\u1ea1o \u2192 chuy\u1ec3n x\u1eed l\u00fd \u2192 KTV ti\u1ebfp nh\u1eadn<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705&nbsp;\u0110\u01b0\u1ee3c t\u00ednh KPI khi:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>C\u00f3 \u00edt nh\u1ea5t <strong>01 ho\u1ea1t \u0111\u1ed9ng ph\u00e1t sinh<\/strong>, g\u1ed3m:<ul><li>B\u00e1o gi\u00e1<\/li><\/ul><ul><li>C\u01a1 h\u1ed9i<\/li><\/ul><ul><li>Cu\u1ed9c g\u1ecdi<\/li><\/ul><ul><li>Cu\u1ed9c g\u1eb7p<\/li><\/ul>\n<ul class=\"wp-block-list\">\n<li>Phi\u1ebfu DVKT<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u274c&nbsp;Ch\u1ec9 ti\u1ebfp nh\u1eadn, kh\u00f4ng ph\u00e1t sinh t\u01b0\u01a1ng t\u00e1c \u2192 <strong>Kh\u00f4ng t\u00ednh KPI<\/strong><strong><\/strong><\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>5.2. Li\u00ean h\u1ec7 KH t\u1ef1 t\u1ea1o<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">Y\u00eau c\u1ea7u ph\u1ea3i khai b\u00e1o \u0111\u1ea7y \u0111\u1ee7 c\u00e1c tr\u01b0\u1eddng d\u1eef li\u1ec7u, c\u00f3 ph\u00e1t sinh \u00edt nh\u1ea5t c\u00e1c ho\u1ea1t \u0111\u1ed9ng t\u01b0\u01a1ng t\u00e1c: b\u00e1o gi\u00e1, c\u01a1 h\u1ed9i, cu\u1ed9c g\u1eb7p, cu\u1ed9c g\u1ecdi, P.DVKT.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"558\" src=\"https:\/\/docs.quantri.online\/wp-content\/uploads\/2026\/05\/image-1024x558.png\" alt=\"\" class=\"wp-image-3259\" srcset=\"https:\/\/docs.quantri.online\/wp-content\/uploads\/2026\/05\/image-1024x558.png 1024w, https:\/\/docs.quantri.online\/wp-content\/uploads\/2026\/05\/image-300x164.png 300w, https:\/\/docs.quantri.online\/wp-content\/uploads\/2026\/05\/image-768x419.png 768w, https:\/\/docs.quantri.online\/wp-content\/uploads\/2026\/05\/image.png 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. T\u1ed4NG QUAN Module Li\u00ean h\u1ec7 kh\u00e1ch h\u00e0ng l\u00e0 c\u1ed5ng ti\u1ebfp nh\u1eadn th\u00f4ng tin \u0111\u1ea7u v\u00e0o cho b\u1ed9 ph\u1eadn D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 K\u1ef9 thu\u1eadt. \u0110\u00e2y l\u00e0 n\u01a1i ghi nh\u1eadn m\u1ecdi t\u01b0\u01a1ng t\u00e1c, y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 t\u1eeb kh\u00e1ch h\u00e0ng \u0111\u1ec3 chuy\u1ec3n ti\u1ebfp th\u00e0nh c\u00e1c l\u1ec7nh l\u00e0m vi\u1ec7c c\u1ee5 th\u1ec3. M\u1ee5c \u0111\u00edch: 2. GIAO [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":305,"menu_order":36,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-3234","docs","type-docs","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/docs.quantri.online\/index.php?rest_route=\/wp\/v2\/docs\/3234","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/docs.quantri.online\/index.php?rest_route=\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/docs.quantri.online\/index.php?rest_route=\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/docs.quantri.online\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/docs.quantri.online\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3234"}],"version-history":[{"count":10,"href":"https:\/\/docs.quantri.online\/index.php?rest_route=\/wp\/v2\/docs\/3234\/revisions"}],"predecessor-version":[{"id":3261,"href":"https:\/\/docs.quantri.online\/index.php?rest_route=\/wp\/v2\/docs\/3234\/revisions\/3261"}],"up":[{"embeddable":true,"href":"https:\/\/docs.quantri.online\/index.php?rest_route=\/wp\/v2\/docs\/305"}],"wp:attachment":[{"href":"https:\/\/docs.quantri.online\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3234"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/docs.quantri.online\/index.php?rest_route=%2Fwp%2Fv2%2Fdoc_tag&post=3234"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}