{"id":460,"date":"2025-06-19T01:35:14","date_gmt":"2025-06-19T01:35:14","guid":{"rendered":"https:\/\/docs.quantri.online\/?docs=users-guide\/core-modules\/cuoc-goi-calls"},"modified":"2026-05-23T04:26:55","modified_gmt":"2026-05-23T04:26:55","slug":"calls","status":"publish","type":"docs","link":"https:\/\/docs.quantri.online\/?docs=users-guide\/core-modules\/calls","title":{"rendered":"Cu\u1ed9c g\u1ecdi"},"content":{"rendered":"\n<h4 class=\"wp-block-heading\">1. T\u1ed4NG QUAN<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Cu\u1ed9c g\u1ecdi<\/strong> l\u00e0 n\u01a1i l\u01b0u tr\u1eef v\u00e0 qu\u1ea3n l\u00fd to\u00e0n b\u1ed9 l\u1ecbch s\u1eed \u0111\u00e0m tho\u1ea1i c\u1ee7a doanh nghi\u1ec7p. H\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng ghi nh\u1eadn c\u00e1c cu\u1ed9c g\u1ecdi \u0111i (Outbound) v\u00e0 g\u1ecdi \u0111\u1ebfn (Inbound), gi\u00fap ng\u01b0\u1eddi qu\u1ea3n l\u00fd theo d\u00f5i hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean v\u00e0 tra c\u1ee9u l\u1ea1i th\u00f4ng tin khi c\u1ea7n thi\u1ebft.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>M\u1ee5c \u0111\u00edch:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Gi\u00e1m s\u00e1t th\u1eddi l\u01b0\u1ee3ng v\u00e0 t\u1ea7n su\u1ea5t g\u1ecdi \u0111i\u1ec7n c\u1ee7a nh\u00e2n vi\u00ean.<\/li>\n\n\n\n<li>Tra c\u1ee9u l\u1ecbch s\u1eed t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i.<\/li>\n\n\n\n<li>Nghe l\u1ea1i ghi \u00e2m.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">2. DANH S\u00c1CH CU\u1ed8C G\u1eccI<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"503\" src=\"https:\/\/docs.quantri.online\/wp-content\/uploads\/2025\/06\/Screenshot-2025-12-15-092713-1024x503.png\" alt=\"\" class=\"wp-image-2911\" srcset=\"https:\/\/docs.quantri.online\/wp-content\/uploads\/2025\/06\/Screenshot-2025-12-15-092713-1024x503.png 1024w, https:\/\/docs.quantri.online\/wp-content\/uploads\/2025\/06\/Screenshot-2025-12-15-092713-300x147.png 300w, https:\/\/docs.quantri.online\/wp-content\/uploads\/2025\/06\/Screenshot-2025-12-15-092713-768x377.png 768w, https:\/\/docs.quantri.online\/wp-content\/uploads\/2025\/06\/Screenshot-2025-12-15-092713-1536x755.png 1536w, https:\/\/docs.quantri.online\/wp-content\/uploads\/2025\/06\/Screenshot-2025-12-15-092713-2048x1006.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">M\u00e0n h\u00ecnh n\u00e0y hi\u1ec3n th\u1ecb b\u1ea3ng k\u00ea chi ti\u1ebft c\u00e1c cu\u1ed9c g\u1ecdi ph\u00e1t sinh trong h\u1ec7 th\u1ed1ng.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">2.1. B\u1ea3ng d\u1eef li\u1ec7u (Data Grid)<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">C\u00e1c c\u1ed9t th\u00f4ng tin quan tr\u1ecdng bao g\u1ed3m:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><td><strong>T\u00ean c\u1ed9t<\/strong><\/td><td><strong>M\u00f4 t\u1ea3 &amp; \u00dd ngh\u0129a<\/strong><\/td><\/tr><\/thead><tbody><tr><td><strong>T\u00ean Cu\u1ed9c G\u1ecdi<\/strong><\/td><td>M\u00e3 \u0111\u1ecbnh danh duy nh\u1ea5t c\u1ee7a cu\u1ed9c g\u1ecdi (V\u00ed d\u1ee5: CG251215021926).<\/td><\/tr><tr><td><strong>Lo\u1ea1i<\/strong><\/td><td>Ph\u00e2n lo\u1ea1i chi\u1ec1u cu\u1ed9c g\u1ecdi:<br>\u2022 <strong>G\u1ecdi \u0111i:<\/strong> Nh\u00e2n vi\u00ean g\u1ecdi cho kh\u00e1ch.<br>\u2022 <strong>G\u1ecdi \u0111\u1ebfn:<\/strong> Kh\u00e1ch g\u1ecdi l\u00ean t\u1ed5ng \u0111\u00e0i.<\/td><\/tr><tr><td><strong>S\u0110T G\u1ecdi<\/strong><\/td><td>S\u1ed1 \u0111i\u1ec7n tho\u1ea1i th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi (Ngu\u1ed3n).<\/td><\/tr><tr><td><strong>S\u0110T Nh\u1eadn<\/strong><\/td><td>S\u1ed1 \u0111i\u1ec7n tho\u1ea1i nh\u1eadn cu\u1ed9c g\u1ecdi (\u0110\u00edch).<\/td><\/tr><tr><td><strong>Th\u1eddi l\u01b0\u1ee3ng<\/strong><\/td><td>T\u1ed5ng th\u1eddi gian \u0111\u00e0m tho\u1ea1i.<\/td><\/tr><tr><td><strong>T\u00ecnh tr\u1ea1ng<\/strong><\/td><td>Tr\u1ea1ng th\u00e1i x\u1eed l\u00fd c\u1ee7a cu\u1ed9c g\u1ecdi (V\u00ed d\u1ee5: \u0110ang x\u1eed l\u00fd, K\u1ebft th\u00fac, Nh\u1ee1&#8230;).<\/td><\/tr><tr><td><strong>Giao cho<\/strong><\/td><td>T\u00ean nh\u00e2n vi\u00ean th\u1ef1c hi\u1ec7n ho\u1eb7c \u0111\u01b0\u1ee3c giao ph\u1ee5 tr\u00e1ch cu\u1ed9c g\u1ecdi \u0111\u00f3.<\/td><\/tr><tr><td><strong>Ng\u00e0y t\u1ea1o<\/strong><\/td><td>Th\u1eddi gian t\u1ea1o cu\u1ed9c g\u1ecdi<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">2.2. B\u1ed9 l\u1ecdc t\u00ecm ki\u1ebfm (Filter)<\/h5>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"201\" src=\"https:\/\/docs.quantri.online\/wp-content\/uploads\/2025\/06\/image-10-1024x201.png\" alt=\"\" class=\"wp-image-2988\" srcset=\"https:\/\/docs.quantri.online\/wp-content\/uploads\/2025\/06\/image-10-1024x201.png 1024w, https:\/\/docs.quantri.online\/wp-content\/uploads\/2025\/06\/image-10-300x59.png 300w, https:\/\/docs.quantri.online\/wp-content\/uploads\/2025\/06\/image-10-768x151.png 768w, https:\/\/docs.quantri.online\/wp-content\/uploads\/2025\/06\/image-10-1536x302.png 1536w, https:\/\/docs.quantri.online\/wp-content\/uploads\/2025\/06\/image-10-2048x403.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>S\u0110T g\u1ecdi \/ S\u0110T nh\u1eadn:<\/strong> T\u00ecm ki\u1ebfm t\u1ea5t c\u1ea3 cu\u1ed9c g\u1ecdi li\u00ean quan \u0111\u1ebfn m\u1ed9t s\u1ed1 \u0111i\u1ec7n tho\u1ea1i kh\u00e1ch h\u00e0ng c\u1ee5 th\u1ec3.<\/li>\n\n\n\n<li><strong>M\u00e1y nh\u00e1nh nh\u00e2n vi\u00ean:<\/strong> Extension c\u1ee7a nh\u00e2n vi\u00ean.<\/li>\n\n\n\n<li><strong>H\u01b0\u1edbng g\u1ecdi:<\/strong> L\u1ecdc ri\u00eang danh s\u00e1ch &#8220;G\u1ecdi \u0111i&#8221; ho\u1eb7c &#8220;G\u1ecdi \u0111\u1ebfn&#8221;&#8230;<\/li>\n\n\n\n<li><strong>Th\u1eddi gian g\u1ecdi:<\/strong> Tra c\u1ee9u cu\u1ed9c g\u1ecdi trong kho\u1ea3ng ng\u00e0y nh\u1ea5t \u0111\u1ecbnh.<\/li>\n\n\n\n<li><strong>T\u00ecnh tr\u1ea1ng:<\/strong> L\u1ecdc c\u00e1c cu\u1ed9c g\u1ecdi &#8220;Nh\u1ee1&#8221; \u0111\u1ec3 g\u1ecdi l\u1ea1i ch\u0103m s\u00f3c ho\u1eb7c cu\u1ed9c g\u1ecdi &#8220;Th\u00e0nh c\u00f4ng&#8221;.<\/li>\n\n\n\n<li><strong>C\u1ee7a t\u00f4i (Checkbox):<\/strong> Xem l\u1ecbch s\u1eed cu\u1ed9c g\u1ecdi c\u1ee7a ch\u00ednh m\u00ecnh.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">3. T\u1ea0O CU\u1ed8C G\u1eccI<\/h4>\n\n\n\n<h5 class=\"wp-block-heading\">B\u01b0\u1edbc 1: Nh\u1eadp &#8220;Th\u00f4ng tin cu\u1ed9c g\u1ecdi&#8221;<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">\u0110\u00e2y l\u00e0 ph\u1ea7n th\u00f4ng tin chung b\u1eaft bu\u1ed9c \u0111\u1ec3 \u0111\u1ecbnh danh cu\u1ed9c g\u1ecdi.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>T\u00ean cu\u1ed9c g\u1ecdi:<\/strong> Nh\u1eadp ti\u00eau \u0111\u1ec1 ho\u1eb7c t\u00ean g\u1ee3i nh\u1edb cho cu\u1ed9c g\u1ecdi.<\/li>\n\n\n\n<li><strong>Ch\u1ee7 \u0111\u1ec1 (*):<\/strong> Ch\u1ecdn ch\u1ee7 \u0111\u1ec1 cu\u1ed9c g\u1ecdi t\u1eeb danh s\u00e1ch th\u1ea3 xu\u1ed1ng (V\u00ed d\u1ee5: Giao d\u1ecbch, Khi\u1ebfu n\u1ea1i, T\u01b0 v\u1ea5n&#8230;). <em>\u0110\u00e2y l\u00e0 tr\u01b0\u1eddng b\u1eaft bu\u1ed9c.<\/em><\/li>\n\n\n\n<li><strong>H\u01b0\u1edbng g\u1ecdi:<\/strong> Ch\u1ecdn h\u01b0\u1edbng cu\u1ed9c g\u1ecdi (G\u1ecdi \u0111i ho\u1eb7c G\u1ecdi \u0111\u1ebfn).<\/li>\n\n\n\n<li><strong>T\u00ecnh tr\u1ea1ng (*):<\/strong> C\u1eadp nh\u1eadt tr\u1ea1ng th\u00e1i x\u1eed l\u00fd (V\u00ed d\u1ee5: \u0110ang x\u1eed l\u00fd, \u0110\u00e3 ho\u00e0n th\u00e0nh, H\u1ee7y&#8230;). <em>\u0110\u00e2y l\u00e0 tr\u01b0\u1eddng b\u1eaft bu\u1ed9c.<\/em><\/li>\n\n\n\n<li><strong>S\u0110T g\u1ecdi (*):<\/strong> Nh\u1eadp s\u1ed1 \u0111i\u1ec7n tho\u1ea1i ng\u01b0\u1eddi g\u1ecdi. <em>B\u1eaft bu\u1ed9c.<\/em><\/li>\n\n\n\n<li><strong>S\u0110T nh\u1eadn (*):<\/strong> Nh\u1eadp s\u1ed1 \u0111i\u1ec7n tho\u1ea1i ng\u01b0\u1eddi nh\u1eadn. <em>B\u1eaft bu\u1ed9c.<\/em><\/li>\n\n\n\n<li><strong>Th\u1eddi gian b\u1eaft \u0111\u1ea7u\/k\u1ebft th\u00fac g\u1ecdi:<\/strong> Ch\u1ecdn ng\u00e0y gi\u1edd th\u1ef1c t\u1ebf di\u1ec5n ra cu\u1ed9c g\u1ecdi.<\/li>\n\n\n\n<li><strong>Ghi \u00e2m:<\/strong> T\u1ea3i l\u00ean file ghi \u00e2m cu\u1ed9c g\u1ecdi (n\u1ebfu c\u00f3).\n<ul class=\"wp-block-list\">\n<li><em>L\u01b0u \u00fd:<\/em> Dung l\u01b0\u1ee3ng file &lt; 5 MB.<\/li>\n\n\n\n<li><em>\u0110\u1ecbnh d\u1ea1ng h\u1ed7 tr\u1ee3:<\/em> .mp3, .wav, .m4a, .aiff.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>File \u0111\u00ednh k\u00e8m:<\/strong> T\u1ea3i l\u00ean c\u00e1c t\u00e0i li\u1ec7u li\u00ean quan kh\u00e1c (Dung l\u01b0\u1ee3ng &lt; 5 MB).<\/li>\n\n\n\n<li><strong>Ghi ch\u00fa:<\/strong> Nh\u1eadp n\u1ed9i dung chi ti\u1ebft ho\u1eb7c t\u00f3m t\u1eaft cu\u1ed9c trao \u0111\u1ed5i.<\/li>\n\n\n\n<li><strong>Khu v\u1ef1c:<\/strong> Ch\u1ecdn khu v\u1ef1c qu\u1ea3n l\u00fd (V\u00ed d\u1ee5: TP.HCM).<\/li>\n\n\n\n<li><strong>Giao cho:<\/strong> Ch\u1ecdn nh\u00e2n vi\u00ean ph\u1ee5 tr\u00e1ch x\u1eed l\u00fd ti\u1ebfp theo (V\u00ed d\u1ee5: V\u00f5 Ho\u00e0ng H\u1ea3i &#8211; VHH001).<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\">B\u01b0\u1edbc 2: Nh\u1eadp &#8220;Th\u00f4ng tin li\u00ean quan kh\u00e1c&#8221;<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">Ph\u1ea7n n\u00e0y d\u00f9ng \u0111\u1ec3 li\u00ean k\u1ebft cu\u1ed9c g\u1ecdi v\u1edbi c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng d\u1eef li\u1ec7u kh\u00e1c trong h\u1ec7 th\u1ed1ng.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Li\u00ean quan \u0111\u1ebfn:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Ch\u1ecdn \u0111\u1ed1i t\u01b0\u1ee3ng (V\u00ed d\u1ee5: Kh\u00e1ch h\u00e0ng, Nh\u00e0 cung c\u1ea5p).<\/li>\n\n\n\n<li>Nh\u1eadp t\u00ean v\u00e0 nh\u1ea5n n\u00fat <strong>K\u00ednh l\u00fap<\/strong> \u0111\u1ec3 t\u00ecm ki\u1ebfm v\u00e0 ch\u1ecdn \u0111\u1ed1i t\u01b0\u1ee3ng c\u1ee5 th\u1ec3.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Lo\u1ea1i y\u00eau c\u1ea7u DV:<\/strong> Ch\u1ecdn lo\u1ea1i h\u00ecnh d\u1ecbch v\u1ee5 (V\u00ed d\u1ee5: CM &#8211; S\u1eeda b\u1ea3o h\u00e0nh).<\/li>\n\n\n\n<li><strong>Th\u1eddi gian y\u00eau c\u1ea7u DV:<\/strong> Ch\u1ecdn m\u1ed1c th\u1eddi gian kh\u00e1ch h\u00e0ng y\u00eau c\u1ea7u.<\/li>\n\n\n\n<li><strong>Th\u00f4ng tin li\u00ean h\u1ec7 b\u1ed5 sung:<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>Li\u00ean h\u1ec7:<\/strong> T\u00ean ng\u01b0\u1eddi li\u00ean h\u1ec7.<\/li>\n\n\n\n<li><strong>S\u0110T Li\u00ean h\u1ec7 &amp; \u0110\u1ecba ch\u1ec9 li\u00ean h\u1ec7:<\/strong> Nh\u1eadp th\u00f4ng tin chi ti\u1ebft \u0111\u1ec3 b\u1ed9 ph\u1eadn k\u1ef9 thu\u1eadt ti\u1ec7n li\u00ean l\u1ea1c.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Li\u00ean k\u1ebft k\u1ef9 thu\u1eadt:<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>T\u1ed5 k\u1ef9 thu\u1eadt:<\/strong> Ch\u1ecdn t\u1ed5\/\u0111\u1ed9i ph\u1ee5 tr\u00e1ch.<\/li>\n\n\n\n<li><strong>H\u1ee3p \u0111\u1ed3ng k\u1ef9 thu\u1eadt \/ Phi\u1ebfu nh\u1eadn tr\u1ea3 m\u00e1y:<\/strong> T\u00ecm ki\u1ebfm v\u00e0 ch\u1ecdn m\u00e3 phi\u1ebfu t\u01b0\u01a1ng \u1ee9ng n\u1ebfu cu\u1ed9c g\u1ecdi n\u00e0y li\u00ean quan \u0111\u1ebfn m\u1ed9t h\u1ee3p \u0111\u1ed3ng ho\u1eb7c phi\u1ebfu m\u00e1y \u0111ang x\u1eed l\u00fd.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>X\u1eed l\u00fd:<\/strong> Ghi ch\u00fa ph\u01b0\u01a1ng \u00e1n x\u1eed l\u00fd ho\u1eb7c h\u01b0\u1edbng gi\u1ea3i quy\u1ebft.<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\">B\u01b0\u1edbc 3: C\u1eadp nh\u1eadt &#8220;V\u1eadt t\u01b0, H\u00e0ng h\u00f3a&#8221; (N\u1ebfu c\u00f3)<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">S\u1eed d\u1ee5ng khi cu\u1ed9c g\u1ecdi c\u00f3 ph\u00e1t sinh vi\u1ec7c b\u00e1o gi\u00e1 ho\u1eb7c ghi nh\u1eadn v\u1eadt t\u01b0 ti\u00eau hao.<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Nh\u1ea5n n\u00fat m\u00e0u xanh <strong>&#8220;Th\u00eam d\u00f2ng&#8221;<\/strong>.<\/li>\n\n\n\n<li>T\u1ea1i d\u00f2ng m\u1edbi hi\u1ec7n ra, nh\u1eadp c\u00e1c th\u00f4ng tin:\n<ul class=\"wp-block-list\">\n<li><strong>T\u00ean v\u1eadt t\u01b0:<\/strong> T\u00ecm v\u00e0 ch\u1ecdn v\u1eadt t\u01b0\/h\u00e0ng h\u00f3a.<\/li>\n\n\n\n<li><strong>SL (S\u1ed1 l\u01b0\u1ee3ng):<\/strong> Nh\u1eadp s\u1ed1 l\u01b0\u1ee3ng.<\/li>\n\n\n\n<li><strong>\u0110\u01a1n gi\u00e1:<\/strong> Ki\u1ec3m tra ho\u1eb7c nh\u1eadp gi\u00e1 ti\u1ec1n.<\/li>\n\n\n\n<li><strong>% Gi\u1ea3m gi\u00e1 \/ Ti\u1ec1n gi\u1ea3m gi\u00e1:<\/strong> Nh\u1eadp m\u1ee9c chi\u1ebft kh\u1ea5u (n\u1ebfu c\u00f3).<\/li>\n\n\n\n<li><strong>% VAT:<\/strong> Nh\u1eadp thu\u1ebf su\u1ea5t.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>H\u1ec7 th\u1ed1ng s\u1ebd t\u1ef1 \u0111\u1ed9ng t\u00ednh to\u00e1n c\u1ed9t <strong>Th\u00e0nh ti\u1ec1n<\/strong>.<\/li>\n\n\n\n<li>Ki\u1ec3m tra l\u1ea1i m\u1ee5c <strong>Ph\u00ed kh\u00e1c<\/strong> v\u00e0 <strong>T\u1ed5ng ti\u1ec1n thanh to\u00e1n<\/strong> \u1edf g\u00f3c ph\u1ea3i d\u01b0\u1edbi c\u00f9ng.<\/li>\n<\/ol>\n\n\n\n<h5 class=\"wp-block-heading\">B\u01b0\u1edbc 4: Ho\u00e0n t\u1ea5t<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nh\u1ea5n n\u00fat <strong>L\u01b0u<\/strong> \u0111\u1ec3 l\u01b0u l\u1ea1i phi\u1ebfu cu\u1ed9c g\u1ecdi.<\/li>\n\n\n\n<li>Nh\u1ea5n <strong>H\u1ee7y<\/strong> n\u1ebfu mu\u1ed1n b\u1ecf qua v\u00e0 kh\u00f4ng l\u01b0u th\u00f4ng tin.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">4. T\u1eea \u0110I\u1ec2N D\u1eee LI\u1ec6U (DATA DICTIONARY)<\/h4>\n\n\n\n<h5 class=\"wp-block-heading\">A. Khu v\u1ef1c: Th\u00f4ng tin cu\u1ed9c g\u1ecdi<\/h5>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><td><strong>T\u00ean tr\u01b0\u1eddng<\/strong><\/td><td><strong>B\u1eaft bu\u1ed9c<\/strong><\/td><td><strong>M\u00f4 t\u1ea3 &amp; H\u01b0\u1edbng d\u1eabn nh\u1eadp li\u1ec7u<\/strong><\/td><\/tr><\/thead><tbody><tr><td><strong>T\u00ean cu\u1ed9c g\u1ecdi<\/strong><\/td><td><\/td><td>Nh\u1eadp ti\u00eau \u0111\u1ec1 t\u00f3m t\u1eaft \u0111\u1ec3 g\u1ee3i nh\u1edb n\u1ed9i dung cu\u1ed9c g\u1ecdi.<\/td><\/tr><tr><td><strong>Ch\u1ee7 \u0111\u1ec1<\/strong><\/td><td><strong>C\u00f3<\/strong><\/td><td>Ph\u00e2n lo\u1ea1i m\u1ee5c \u0111\u00edch cu\u1ed9c g\u1ecdi. Ch\u1ecdn t\u1eeb danh s\u00e1ch (VD: Giao d\u1ecbch, Khi\u1ebfu n\u1ea1i, K\u1ef9 thu\u1eadt&#8230;).<\/td><\/tr><tr><td><strong>H\u01b0\u1edbng g\u1ecdi<\/strong><\/td><td><\/td><td>X\u00e1c \u0111\u1ecbnh chi\u1ec1u c\u1ee7a cu\u1ed9c g\u1ecdi. Ch\u1ecdn <strong>&#8220;G\u1ecdi \u0111i&#8221;<\/strong> ho\u1eb7c <strong>&#8220;G\u1ecdi \u0111\u1ebfn&#8221;<\/strong>.<\/td><\/tr><tr><td><strong>T\u00ecnh tr\u1ea1ng<\/strong><\/td><td><strong>C\u00f3<\/strong><\/td><td>Tr\u1ea1ng th\u00e1i x\u1eed l\u00fd hi\u1ec7n t\u1ea1i. C\u1ea7n c\u1eadp nh\u1eadt \u0111\u00fang th\u1ef1c t\u1ebf (VD: \u0110ang x\u1eed l\u00fd, Ho\u00e0n th\u00e0nh).<\/td><\/tr><tr><td><strong>S\u0110T g\u1ecdi<\/strong><\/td><td><strong>C\u00f3<\/strong><\/td><td>S\u1ed1 \u0111i\u1ec7n tho\u1ea1i c\u1ee7a ng\u01b0\u1eddi th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi.<\/td><\/tr><tr><td><strong>S\u0110T nh\u1eadn<\/strong><\/td><td><strong>C\u00f3<\/strong><\/td><td>S\u1ed1 \u0111i\u1ec7n tho\u1ea1i c\u1ee7a ng\u01b0\u1eddi nghe.<\/td><\/tr><tr><td><strong>Th\u1eddi gian b\u1eaft \u0111\u1ea7u g\u1ecdi<\/strong><\/td><td><\/td><td>Ch\u1ecdn ng\u00e0y v\u00e0 gi\u1edd (gi\u1edd:ph\u00fat:gi\u00e2y) th\u1ef1c t\u1ebf cu\u1ed9c g\u1ecdi b\u1eaft \u0111\u1ea7u di\u1ec5n ra.<\/td><\/tr><tr><td><strong>Th\u1eddi gian k\u1ebft th\u00fac g\u1ecdi<\/strong><\/td><td><\/td><td>Ch\u1ecdn ng\u00e0y v\u00e0 gi\u1edd k\u1ebft th\u00fac. H\u1ec7 th\u1ed1ng d\u00f9ng \u0111\u1ec3 t\u00ednh th\u1eddi l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi.<\/td><\/tr><tr><td><strong>Ghi \u00e2m<\/strong><\/td><td><\/td><td>N\u00fat Upload (+). Ch\u1ec9 h\u1ed7 tr\u1ee3 file \u0111\u1ecbnh d\u1ea1ng *.mp3, *.wav, *.m4a, *.aiff.<\/td><\/tr><tr><td><strong>File \u0111\u00ednh k\u00e8m<\/strong><\/td><td><\/td><td>N\u00fat Upload (+). T\u1ea3i l\u00ean t\u00e0i li\u1ec7u ho\u1eb7c h\u00ecnh \u1ea3nh li\u00ean quan.<\/td><\/tr><tr><td><strong>Ghi ch\u00fa<\/strong><\/td><td><\/td><td>M\u00f4 t\u1ea3 chi ti\u1ebft n\u1ed9i dung cu\u1ed9c g\u1ecdi.<\/td><\/tr><tr><td><strong>Khu v\u1ef1c<\/strong><\/td><td><\/td><td>Ph\u00e2n v\u00f9ng \u0111\u1ecba l\u00fd qu\u1ea3n l\u00fd (VD: TP.HCM, H\u00e0 N\u1ed9i&#8230;).<\/td><\/tr><tr><td><strong>Giao cho<\/strong><\/td><td><\/td><td>Ch\u1ecdn nh\u00e2n vi\u00ean ph\u1ee5 tr\u00e1ch x\u1eed l\u00fd b\u01b0\u1edbc ti\u1ebfp theo.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">B. Khu v\u1ef1c: Th\u00f4ng tin li\u00ean quan kh\u00e1c<\/h5>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><td><strong>T\u00ean tr\u01b0\u1eddng<\/strong><\/td><td><strong>M\u00f4 t\u1ea3 &amp; H\u01b0\u1edbng d\u1eabn nh\u1eadp li\u1ec7u<\/strong><\/td><\/tr><\/thead><tbody><tr><td><strong>Li\u00ean quan \u0111\u1ebfn<\/strong><\/td><td>Ch\u1ecdn lo\u1ea1i \u0111\u1ed1i t\u01b0\u1ee3ng (Kh\u00e1ch h\u00e0ng \/ Nh\u00e0 cung c\u1ea5p) v\u00e0 nh\u1eadp t\u00ean \u0111\u1ec3 t\u00ecm ki\u1ebfm. Nh\u1ea5n n\u00fat <strong>[K\u00ednh l\u00fap]<\/strong> \u0111\u1ec3 ch\u1ecdn ch\u00ednh x\u00e1c m\u00e3 \u0111\u1ed1i t\u01b0\u1ee3ng.<\/td><\/tr><tr><td><strong>Lo\u1ea1i y\u00eau c\u1ea7u DV<\/strong><\/td><td>Ch\u1ecdn lo\u1ea1i h\u00ecnh d\u1ecbch v\u1ee5 c\u1ee5 th\u1ec3 (VD: CM &#8211; S\u1eeda b\u1ea3o h\u00e0nh, B\u1ea3o tr\u00ec&#8230;).<\/td><\/tr><tr><td><strong>Th\u1eddi gian y\u00eau c\u1ea7u DV<\/strong><\/td><td>M\u1ed1c th\u1eddi gian kh\u00e1ch h\u00e0ng mong mu\u1ed1n \u0111\u01b0\u1ee3c ph\u1ee5c v\u1ee5.<\/td><\/tr><tr><td><strong>Li\u00ean h\u1ec7<\/strong><\/td><td>T\u00ean ng\u01b0\u1eddi li\u00ean h\u1ec7.<\/td><\/tr><tr><td><strong>S\u0110T Li\u00ean h\u1ec7<\/strong><\/td><td>S\u1ed1 \u0111i\u1ec7n tho\u1ea1i li\u00ean l\u1ea1c ph\u1ee5 (n\u1ebfu c\u00f3).<\/td><\/tr><tr><td><strong>\u0110\u1ecba ch\u1ec9 li\u00ean h\u1ec7<\/strong><\/td><td>\u0110\u1ecba ch\u1ec9 c\u1ee5 th\u1ec3 n\u01a1i c\u1ea7n h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt\/giao h\u00e0ng.<\/td><\/tr><tr><td><strong>T\u1ed5 k\u1ef9 thu\u1eadt<\/strong><\/td><td>Ch\u1ecdn t\u1ed5\/\u0111\u1ed9i k\u1ef9 thu\u1eadt ph\u1ee5 tr\u00e1ch khu v\u1ef1c ho\u1eb7c d\u1ecbch v\u1ee5 n\u00e0y.<\/td><\/tr><tr><td><strong>H\u1ee3p \u0111\u1ed3ng k\u1ef9 thu\u1eadt<\/strong><\/td><td>T\u00ecm ki\u1ebfm v\u00e0 ch\u1ecdn m\u00e3 h\u1ee3p \u0111\u1ed3ng li\u00ean quan.<\/td><\/tr><tr><td><strong>Phi\u1ebfu nh\u1eadn tr\u1ea3 m\u00e1y<\/strong><\/td><td>T\u00ecm ki\u1ebfm m\u00e3 phi\u1ebfu nh\u1eadn\/tr\u1ea3 b\u1ea3o h\u00e0nh li\u00ean quan.<\/td><\/tr><tr><td><strong>X\u1eed l\u00fd<\/strong><\/td><td>Ghi ch\u00fa ph\u01b0\u01a1ng \u00e1n x\u1eed l\u00fd ho\u1eb7c k\u1ebft qu\u1ea3 s\u01a1 b\u1ed9 c\u1ee7a k\u1ef9 thu\u1eadt vi\u00ean.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">C. Khu v\u1ef1c: V\u1eadt t\u01b0, H\u00e0ng h\u00f3a<\/h5>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><td><strong>T\u00ean tr\u01b0\u1eddng<\/strong><\/td><td><strong>M\u00f4 t\u1ea3 &amp; H\u01b0\u1edbng d\u1eabn nh\u1eadp li\u1ec7u<\/strong><\/td><\/tr><\/thead><tbody><tr><td><strong>N\u00fat Th\u00eam d\u00f2ng<\/strong><\/td><td>Ch\u1ee9c n\u0103ng t\u1ea1o d\u00f2ng m\u1edbi \u0111\u1ec3 nh\u1eadp li\u1ec7u h\u00e0ng h\u00f3a.<\/td><\/tr><tr><td><strong>T\u00ean v\u1eadt t\u01b0<\/strong><\/td><td>T\u00ecm ki\u1ebfm v\u00e0 ch\u1ecdn m\u00e3 h\u00e0ng h\u00f3a\/v\u1eadt t\u01b0 t\u1eeb kho.<\/td><\/tr><tr><td><strong>Nh\u00e2n vi\u00ean<\/strong><\/td><td>T\u00ean nh\u00e2n vi\u00ean b\u00e1n\/xu\u1ea5t v\u1eadt t\u01b0.<\/td><\/tr><tr><td><strong>\u0110VT<\/strong><\/td><td>\u0110\u01a1n v\u1ecb t\u00ednh (C\u00e1i, B\u1ed9, M\u00e9t&#8230;). T\u1ef1 \u0111\u1ed9ng hi\u1ec3n th\u1ecb theo m\u00e3 v\u1eadt t\u01b0.<\/td><\/tr><tr><td><strong>SL<\/strong><\/td><td>S\u1ed1 l\u01b0\u1ee3ng v\u1eadt t\u01b0 c\u1ea7n xu\u1ea5t\/b\u00e1o gi\u00e1.<\/td><\/tr><tr><td><strong>\u0110\u01a1n gi\u00e1<\/strong><\/td><td>Gi\u00e1 b\u00e1n ch\u01b0a thu\u1ebf. C\u00f3 th\u1ec3 s\u1eeda \u0111\u1ed5i t\u00f9y ph\u00e2n quy\u1ec1n.<\/td><\/tr><tr><td><strong>% Gi\u1ea3m gi\u00e1<\/strong><\/td><td>Nh\u1eadp t\u1ef7 l\u1ec7 ph\u1ea7n tr\u0103m chi\u1ebft kh\u1ea5u tr\u00ean d\u00f2ng h\u00e0ng.<\/td><\/tr><tr><td><strong>Ti\u1ec1n gi\u1ea3m gi\u00e1<\/strong><\/td><td>S\u1ed1 ti\u1ec1n gi\u1ea3m gi\u00e1 (T\u1ef1 \u0111\u1ed9ng t\u00ednh ho\u1eb7c nh\u1eadp tay).<\/td><\/tr><tr><td><strong>% VAT<\/strong><\/td><td>Thu\u1ebf su\u1ea5t GTGT.<\/td><\/tr><tr><td><strong>Ti\u1ec1n VAT<\/strong><\/td><td>Ti\u1ec1n thu\u1ebf (T\u1ef1 \u0111\u1ed9ng t\u00ednh theo c\u00f4ng th\u1ee9c).<\/td><\/tr><tr><td><strong>Th\u00e0nh ti\u1ec1n<\/strong><\/td><td>T\u1ed5ng ti\u1ec1n d\u00f2ng h\u00e0ng = (S\u1ed1 l\u01b0\u1ee3ng * \u0110\u01a1n gi\u00e1) &#8211; Gi\u1ea3m gi\u00e1 + VAT.<\/td><\/tr><tr><td><strong>Ph\u00ed kh\u00e1c<\/strong><\/td><td>Nh\u1eadp t\u1ed5ng c\u00e1c chi ph\u00ed ph\u1ee5 (V\u1eadn chuy\u1ec3n, L\u1eafp \u0111\u1eb7t&#8230;).<\/td><\/tr><tr><td><strong>T\u1ed5ng ti\u1ec1n thanh to\u00e1n<\/strong><\/td><td>T\u1ed5ng c\u1ed9ng to\u00e0n b\u1ed9 gi\u00e1 tr\u1ecb phi\u1ebfu.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">5. KPI CU\u1ed8C G\u1eccI<\/h4>\n\n\n\n<h5 class=\"wp-block-heading\">5.<strong>1. G\u1ecdi t\u1eeb t\u1ed5ng \u0111\u00e0i<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705&nbsp;\u0110\u01b0\u1ee3c t\u00ednh KPI khi:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>C\u00f3 <strong>Li\u00ean h\u1ec7<\/strong><\/li>\n\n\n\n<li>Li\u00ean h\u1ec7 c\u00f3 <strong>g\u1eafn Kh\u00e1ch h\u00e0ng<\/strong><\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\">5.<strong>2. G\u1ecdi \u0111i t\u1eeb s\u1ed1 c\u00e1 nh\u00e2n \/ c\u00f4ng ty (t\u1ef1 t\u1ea1o CG)<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705&nbsp;\u0110\u01b0\u1ee3c t\u00ednh KPI khi <strong>\u0111\u1ee7 t\u1ea5t c\u1ea3 \u0111i\u1ec1u ki\u1ec7n<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>C\u00f3 \u0111\u00ednh <strong>Li\u00ean h\u1ec7 (Li\u00ean h\u1ec7 c\u00f3 khai b\u00e1o Kh\u00e1ch h\u00e0ng)<\/strong><\/li>\n\n\n\n<li>H\u01b0\u1edbng g\u1ecdi: <strong>G\u1ecdi \u0111i<\/strong><\/li>\n\n\n\n<li>Th\u1eddi l\u01b0\u1ee3ng: <strong>&gt; 15 gi\u00e2y<\/strong><\/li>\n\n\n\n<li>C\u00f3 <strong>ghi \u00e2m<\/strong>&nbsp;ho\u1eb7c <strong>file \u0111\u00ednh k\u00e8m<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u274c\u00a0Thi\u1ebfu b\u1ea5t k\u1ef3 \u0111i\u1ec1u ki\u1ec7n n\u00e0o \u2192 <strong>Kh\u00f4ng t\u00ednh KPI<\/strong><br><br><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"558\" src=\"https:\/\/docs.quantri.online\/wp-content\/uploads\/2025\/06\/image-14-1024x558.png\" alt=\"\" class=\"wp-image-3256\" srcset=\"https:\/\/docs.quantri.online\/wp-content\/uploads\/2025\/06\/image-14-1024x558.png 1024w, https:\/\/docs.quantri.online\/wp-content\/uploads\/2025\/06\/image-14-300x164.png 300w, https:\/\/docs.quantri.online\/wp-content\/uploads\/2025\/06\/image-14-768x419.png 768w, https:\/\/docs.quantri.online\/wp-content\/uploads\/2025\/06\/image-14.png 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>1. T\u1ed4NG QUAN Cu\u1ed9c g\u1ecdi l\u00e0 n\u01a1i l\u01b0u tr\u1eef v\u00e0 qu\u1ea3n l\u00fd to\u00e0n b\u1ed9 l\u1ecbch s\u1eed \u0111\u00e0m tho\u1ea1i c\u1ee7a doanh nghi\u1ec7p. H\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng ghi nh\u1eadn c\u00e1c cu\u1ed9c g\u1ecdi \u0111i (Outbound) v\u00e0 g\u1ecdi \u0111\u1ebfn (Inbound), gi\u00fap ng\u01b0\u1eddi qu\u1ea3n l\u00fd theo d\u00f5i hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean v\u00e0 tra c\u1ee9u l\u1ea1i th\u00f4ng tin [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":305,"menu_order":6,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-460","docs","type-docs","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/docs.quantri.online\/index.php?rest_route=\/wp\/v2\/docs\/460","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/docs.quantri.online\/index.php?rest_route=\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/docs.quantri.online\/index.php?rest_route=\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/docs.quantri.online\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/docs.quantri.online\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=460"}],"version-history":[{"count":19,"href":"https:\/\/docs.quantri.online\/index.php?rest_route=\/wp\/v2\/docs\/460\/revisions"}],"predecessor-version":[{"id":3257,"href":"https:\/\/docs.quantri.online\/index.php?rest_route=\/wp\/v2\/docs\/460\/revisions\/3257"}],"up":[{"embeddable":true,"href":"https:\/\/docs.quantri.online\/index.php?rest_route=\/wp\/v2\/docs\/305"}],"wp:attachment":[{"href":"https:\/\/docs.quantri.online\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=460"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/docs.quantri.online\/index.php?rest_route=%2Fwp%2Fv2%2Fdoc_tag&post=460"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}